If you wish to return or exchange any item please advise us within 10 days of receipt. Items must not have been used or damaged in anyway, with all original tags still attached. You will be responsible for the cost of postage/courier for returned goods unless the original item was shipped in error.
Please re-package your item(s) carefully so that it returns to our warehouse undamaged. You will be responsible for the item(s) until we receive it, so please make sure your item(s) are insured and/or able to be tracked. We recommend using an insured postage/courier method as we can not accept responsibility for items not shipped by us.
209 S Barrington Ave Suite 3
Los Angeles, Ca. 90049
Any item purchased from one of our retail locations must be returned to that retailer.
Any leash returned showing bites, teeth marks or any physical damage, will not receive a refund or credit. You will be contacted in regards to returning the leash back to you, at your cost.